Hotel Manager

    If you are wondering how to become a hotel manager, below are tips and advice on training for and beginning careers in this area of the catering, hospitality and travel industry, as well as job prospects in the UK.

    The Job Description
    Hotel managers oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing.

    Large hotels may have managers who are responsible for each department and report to the general manager. In smaller hotels, the manager is more involved in the day-to-day running of the hotel, often dealing directly with guests.

    Typical responsibilities:

    setting annual budgets
    analysing financial information and statistics
    setting business targets and marketing strategies
    managing staff
    organising building maintenance
    making sure security is effective
    dealing with customer complaints and comments
    making sure the hotel follows regulations such as licensing laws
    securing corporate bookings for entertainment and conference facilities.

    Person Specification
    The key personal attributes of good hotel managers include:

    business skills
    the ability to manage staff
    good written and spoken communication skills
    tact and diplomacy
    the ability to keep calm under pressure and solve problems quickly
    energy and enthusiasm
    good organisational skills.

    How to become a hotel manager
    To train as a hotel manager, you need to work your way up to management level from a more junior position or enter management after completing a degree, postgraduate qualification, or BTEC HNC/HND in a relevant subject.

    Suitable degree and HNC/HND subjects include:

    Hospitality Management
    International Hospitality Management
    Hotel and Hospitality Management
    Hospitality and Licensed Retail Management.
    You can also do foundation degrees in relevant subjects, such as Hospitality Business Management. These are vocational courses that are usually studied over two years. You can study part-time whilst in relevant employment or full-time with work placements.

    For information about foundation degrees see Foundation Degree Forward. To search for colleges and universities offering foundation degrees, HNDs and degrees see Universities and Colleges Admissions Service (UCAS).

    If you have a degree you may be able to join a management training scheme for graduates. These are run by some hotel chains, and involve taking on high levels of responsibility from the start.

    You may be able to get into this job through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers.

    Training and Development
    Once you are working as a hotel manager, you would usually train on the job, getting experience in all aspects of the hotel.

    You may be able to start at a lower level, such as administrator or department manager, and work towards qualifications including:

    NVQ Level 2 in Multi-Skilled Hospitality Services
    NVQ Level 3 in Hospitality Supervision.
    The Insitute of Hospitality awards the following qualifications for managers:

    Level 2 Business Skills Certificate for Hospitality, Leisure and Tourism
    Level 3 Certificate in Management for Hospitality, Leisure and Tourism
    Level 4 Diploma in Management for Hospitality, Leisure and Tourism.

    The Pay (a rough guide)
    Trainee and assistant hotel managers earn around £15,000 a year.
    Managers of small hotels or deputy managers can earn from £18,000 to £25,000.
    A senior or general manager can earn up to £55,000 or more.

    Job Prospects
    You could work as a hotel manager in hotels all over the UK. With some large hotel chains you could also have the opportunity to work abroad. If you start as a trainee with a hotel chain you will need to be prepared to travel around the country.

    Your prospects for progression will depend on the size of the hotel and your experience. You can improve your chances of progression if you are willing to move around the country. As an experienced manager you could open your own hotel.

    In hotel chains, you may be able to specialise in areas such as marketing or training, perhaps after taking further qualifications.

    Jobs are advertised in newspapers, in specialist publications such as Caterer and Hotelkeeper, and by specialist recruitment websites and agencies. Hotel groups also advertise vacancies on their websites.

    Useful hospitality, catering and travel industry resources:
    Institute of Hospitality

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