If you are wondering how to become a receptionist, below are tips and advice on training for and beginning careers in this area of administration and job prospects in the UK.
The Job Description
Receptionists are often the first contact person for an employer, either face to face or by telephone.
Typical responsibilities:
* greeting visitors, directing them to appropriate contacts or departments
* allocating security passes and managing visitor books
* dealing with visitor problems or enquiries
* responding to telephone calls and passing on messages
* making visitors feel welcome and comfortable
Person Specification
The key personal attributes of a good receptionist include:
* outgoing, confident and pleasant
* enthusiasm for dealing with people
* well presented
* strong verbal communication skills
* calm when under pressure during
* patient and professional in dealing with difficult people
* well organised and efficient
* able to work on initiative
* good computer skills
* interest in the work of the business or organisation
How to become a receptionist
You dont need formal qualifications for receptionist work, but employers may prefer GCSE (A-C)/S grades (1-3), especially English and mathematics. Some secretarial, office or IT experience would be an advantage.
Temporary work may enable you to gain valuable experience and could lead to permanent employment.
Training and Development
Most receptionists receive on-the-job practical training, but are often asked to attend courses in reception work and / or certain technical requirements of the role, such as specialist switchboards or computer systems.
A receptionist can studt for relevant qualifications including:
* NVQ/SVQ Business Administration levels 1 to 4
* NVQ/SVQ Customer Service levels 2 and 3
* NVQ/SVQ Reception Security / Providing Security Services
OCR (RSA) examiners offer qualifications including customer service and administration skills.
Health care receptionists can study for qualifications from AMSPAR – Association of Medical Secretaries, Practice Managers, Administrators and Receptionists – which include:
* General Practice Reception Certificate
* Diploma in Medical Reception
* Certificate in Hospital Reception
Qualifications for a career as a hotel receptionist include a BTEC in Front Office Operations (Level 3).
The Pay
Starting salaries are typically £10k to £12k per annum.
Experienced receptionists may earn £17k to £24k.
Job Prospects
A receptionist can find work at hotels, hospitals, doctors, dentists, factories, schools, hairdressers, solicitors or any other business.
Experienced and accomplished receptionists can progress to leadership positions, especially with larger organisations.
Useful resources:
Council for Administration (CfA)
6 Graphite Square
Vauxhall Walk
London SE11 5EE
Tel: 0207 091 9620
www.cfa.uk.com